A virtual cell phone is a great alternative to traditional fixed lines. They’re easy to set up and provide a wealth of call management features without the cost and hassle of hardware and monthly charges.
They’re also an excellent choice for remote employees. They allow you to route calls on your preferred device and change the number if you need to.
Call forwarding
Call forwarding is a feature that allows you to redirect your incoming calls to another number of your choosing. landline only deals can be very useful in situations where you’re busy or have a network issue and want to avoid missing important calls.
It’s also a great way to ensure that your customers can reach you, even when they’re out of your office or in an unreachable place. This will help build a stronger reputation for your company and boost customer satisfaction.
To set up call forwarding, dial *72 (star-seven-two) on your landline phone and type in the mobile number you’d like to forward calls to.
Most phone providers have a call forwarding service available that will enable you to set up this feature. Check your provider’s website or their customer support for more details.
Voicemail
Voicemail is a great way to save and retrieve messages from your business’s phone system. These messages are stored in the cloud, which means you can access them from any device with an internet connection.
Some virtual landline services even allow you to divert calls to your mobile or a number you choose, allowing you to split your personal and business calls. This can help spread your workload and speed up response times for customers, while reducing your staff’s call costs in the process.
You can also save your voicemails to email for easy access, even if you’re on the go or have a poor signal. This archiving feature is useful for keeping detailed records of customer interactions, or simply for storing your recordings for later reference.
Caller ID
Caller ID, or caller identification, is a feature that displays the number and name of a caller on a telephone’s display. It’s been around for decades and has proven to be an invaluable tool for many people.
Caller ID has many uses, but one of the most useful is when it’s used to divert calls. It lets you split personal calls from business calls, which can be helpful when you’re traveling or working remotely.
However, you should be aware that sometimes caller ID will accidentally show up on your personal phone if you’re using your virtual phone to divert calls. It’s possible to prevent this from happening by ensuring that the number of seconds your virtual rings before it goes to voicemail is different from the number of seconds your personal mobile rings for.
Caller ID is a great way to improve your business’s visibility and make customers feel more at ease. It can also help you project a neighborly vibe, which is especially important if you’re in a highly local market.
Call recording
Call recording is the process of capturing incoming or outgoing calls into a digital file format. Generally used in contact centers, it can help improve customer service, monitor quality and provide training.
Businesses also use call recordings as a way to comply with compliance regulations. In particular, financial institutions and other business-to-business (B2B) companies are required to collect certain pieces of information for audits.
These organisations often record calls to verify privacy notices, check agent compliance and resolve disputes about customer service standards. In addition, call recordings can help protect brands during litigation.
It’s legal in every state as long as both parties give consent to be recorded. However, you must follow any local laws or regulations if you’re in a different jurisdiction.